Why is scalp care important?

Scalp care is an essential part of hair care that involves taking care of the skin on the head, which is the root of hair growth. When you take care of the scalp, you’re taking care of the source of your hair, paving the way for healthier strands.

Are JooY products tested on animals?

No. All JooY products are not and will never be tested on animals. We do not conduct any testing of ingredients or products on animals. In addition, our products do not contain any animal ingredients.

Can stress cause scalp problems?

Yes: when a person experiences stress, it triggers the release of hormones like cortisol, which can cause inflammation and disrupt the body's natural balance. This disruption can affect the scalp as well, leading to a range of issues like hair loss, dandruff, itchiness, and even psoriasis. It's important to manage stress levels not only for mental health, but also for the health of your scalp and hair.

Does JooY contain sulfates, silicones, or parabens?

Our scalp care products are formulated without harmful chemicals such as sulfates, parabens, silicones, and synthetic fragrances. We believe in using only the highest quality natural ingredients to provide effective and gentle scalp care that is safe for all hair types.

Is JooY vegan?

While JooY’s formulas are plant-based, they do not currently hold vegan certification.

Are the formulas safe for color-treated hair?

Yes, our formulas are safe for all hair types including colored and chemically treated.

When will I see results after using JooY products?

The length of time it takes to see results after using a new scalp care product can vary depending on several factors, including the product itself, how frequently you use it, and the condition of your scalp. In general, most people should see some results within a few weeks of using a new scalp care product. This may include reduced dandruff or dryness, improved scalp health, and even increased hair growth. However, it is important to note that more significant results may take longer to achieve, and it may take several months of consistent use before you see the full benefits of a new product.


How often should you wash your hair to maintain a healthy scalp?

It depends on your hair type, lifestyle, and personal preference, but it’s generally recommended that you wash your hair every two to three days to maintain a healthy scalp. Those with dry or curly hair may want to wash their hair less frequently to avoid stripping away the natural oils that keep the hair and scalp moisturized.

How can you tell if your scalp is healthy or if you need to take better care of it?

There are several signs that can indicate an unhealthy, unbalanced scalp, including:

  • Visible flakes or dandruff
  • Excessive oiliness or dryness
  • Itching or irritation
  • Redness or inflammation
  • Thin hair that does not grow at a steady pace
  • If you notice any of the above signs, there are steps you can take to improve your scalp health. Some of these include washing your hair regularly with our gentle Clarify Shampoo and Clarify Conditioner, avoiding harsh hair treatments, eating a balanced diet, and reducing stress levels.

Is it true that massaging your scalp can improve hair growth and overall scalp health?

Yes, research shows that this technique can be beneficial. Massaging the scalp increases blood flow to the hair follicles, which can help deliver important nutrients and oxygen to the hair and scalp. This increased blood flow can also stimulate hair growth and reduce hair thinning. For best results, we recommend applying our Scalp Resurfacing Serum and massaging it in with our Scalp Energizing Brush.


What is your return policy?

We’re so glad you chose JooY, and we hope you’re happy with your purchase. However, if you’re not entirely satisfied, you may return an item within 30 calendar days from the date you received it. Items must be unused or lightly used and in their original packaging to be eligible for return. Please note that shipping costs are non-refundable, and you will be responsible for return shipping costs. To make a return, click here.

What is your exchange policy?

Want to make a swap? Our policy for exchanges is the same as for returns, except that return shipping costs are completely free. To make an exchange, click here.

What is your order cancellation policy?

Unfortunately, we cannot change or cancel the purchase once an order is placed, but you can return or exchange it once it arrives. To return or exchange a product, click here.

What is your international shipping policy?

International orders can take anywhere from 10-15 days for delivery depending on the destination. International customers are responsible for any duties and taxes associated with their order.

What are your shipping options?

Please allow 1-2 business days (not including Saturdays and Sundays) for order processing. Shipping options are as follows:

Standard Shipping on orders $50 and up: FREE (4-5 business days)

Standard Shipping on orders under $50: $5.99 USD (4-5 business days)

Expedited Shipping: $19.56 USD (2-3 business days)

Next Day US Shipping: $30.00 USD (1 business day)

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