Scalp care is an essential part of hair care that involves taking care of the skin on the head, which is the root of hair growth. When you take care of the scalp, you’re taking care of the source of your hair, paving the way for healthier strands.

No. All JooY products are not and will never be tested on animals. We do not conduct any testing of ingredients or products on animals. In addition, our products do not contain any animal ingredients.

Yes: when a person experiences stress, it triggers the release of hormones like cortisol, which can cause inflammation and disrupt the body's natural balance. This disruption can affect the scalp as well, leading to a range of issues like hair loss, dandruff, itchiness, and even psoriasis. It's important to manage stress levels not only for mental health, but also for the health of your scalp and hair.

Our scalp care products are formulated without harmful chemicals such as sulfates, parabens, silicones, and synthetic fragrances. We believe in using only the highest quality natural ingredients to provide effective and gentle scalp care that is safe for all hair types.

While JooY’s formulas are plant-based, they do not currently hold vegan certification.

Yes, our formulas are safe for all hair types including colored and chemically treated.

The length of time it takes to see results after using a new scalp care product can vary depending on several factors, including the product itself, how frequently you use it, and the condition of your scalp. In general, most people should see some results within a few weeks of using a new scalp care product. This may include reduced dandruff or dryness, improved scalp health, and even increased hair growth. However, it is important to note that more significant results may take longer to achieve, and it may take several months of consistent use before you see the full benefits of a new product.

It depends on your hair type, lifestyle, and personal preference, but it’s generally recommended that you wash your hair every two to three days to maintain a healthy scalp. Those with dry or curly hair may want to wash their hair less frequently to avoid stripping away the natural oils that keep the hair and scalp moisturized.

There are several signs that can indicate an unhealthy, unbalanced scalp, including:

• Visible flakes or dandruff
• Excessive oiliness or dryness
• Itching or irritation
• Redness or inflammation
• Thin hair that does not grow at a steady pace
• If you notice any of the above signs, there are steps you can take to improve your scalp health. Some of these include washing your hair regularly with our gentle Clarify Shampoo and Clarify Conditioner, avoiding harsh hair treatments, eating a balanced diet, and reducing stress levels.

Yes, research shows that this technique can be beneficial. Massaging the scalp increases blood flow to the hair follicles, which can help deliver important nutrients and oxygen to the hair and scalp. This increased blood flow can also stimulate hair growth and reduce hair thinning. For best results, we recommend applying our Scalp Resurfacing Serum and massaging it in with our Scalp Energizing Brush.

We’re so glad you chose JooY, and we hope you’re happy with your purchase. However, if you’re not entirely satisfied, you may return an item within 30 calendar days from the date you received it. Items must be unused or lightly used and in their original packaging to be eligible for return. Please note that shipping costs are non-refundable, and you will be responsible for return shipping costs. To make a return, click here.

Want to make a swap? Our policy for exchanges is the same as for returns, except that return shipping costs are completely free. To make an exchange, click here.

Unfortunately, we cannot change or cancel the purchase once an order is placed, but you can return or exchange it once it arrives. To return or exchange a product, click here.

International orders can take anywhere from 10-15 days for delivery depending on the destination. International customers are responsible for any duties and taxes associated with their order.

Please allow 1-2 business days (not including Saturdays and Sundays) for order processing. Shipping options are as follows:

Standard Shipping on orders $50 and up: FREE (4-5 business days)

Standard Shipping on orders under $50: $5.99 USD (4-5 business days)

Expedited Shipping: $19.56 USD (2-3 business days)

Next Day US Shipping: $30.00 USD (1 business day)

1. Any products ordered through Try Before You Buy are yours to try for 14 days (you'll just pay for shipping).
2. Try at home. Your trial starts when your items arrive.
3. Easy returns. Only pay for what you keep.

You can only use a credit or debit card to check out with Try Before You Buy at this time.

Yes! Valid discount offers apply to both traditional and Try Before You Buy purchases.

Try Before You Buy tracks the package and starts the trial upon delivery, at which point you'll receive a notification from Try Before You Buy. Note: if your order is shipped in multiple packages your Trial will start when the first package is delivered; you can also extend your trial by emailing our support team to request an extension.

No, trials may not be extended.

You can go through our regular returns process here.

You can return eligible items within our return window. You can follow our standard returns and refund policy.

Similar to a hotel or rental car company, Try Before You Buy authorizes your card to ensure you have the funds available. When you checkout, an authorization for the full amount of your order is placed on your card to reserve funds if you choose to keep your items. An authorization is not the same as a charge in that our systems are strictly ensuring that the card that was provided at checkout is both valid and has the appropriate funds available to cover the cost of any items kept in the future.

Try Before You Buy will not charge you for any items until the end of your trial. We do place an authorization on your card for the total amount of your order. This is how we ensure that funds can be captured for items you keep -- it’s just like a hold that hotels or rideshare apps use, and it helps protect us against fraud. The way authorizations display on your statement varies by bank. Typically, authorizations are labeled as “pending” or they will not have a date associated with the charge, indicating that the charge has not yet been posted.

Try Before You Buy will charge and close your order after your trial + several days for any returns to process. At that point, the authorization will drop and you’ll be charged for the items you kept. Depending on your bank, it can take up to 24-48 hours for your statement to update.